Legal Information

This page contains important legal information about Physical V Performance's services, patient rights, and responsibilities. Please read these terms carefully before using our services.

Terms of Service

By scheduling an appointment or receiving treatment at Physical V Performance, you agree to the following terms and conditions. These terms are designed to ensure a clear understanding of our professional relationship and to facilitate the best possible care.

Our physiotherapists are licensed healthcare professionals committed to providing high-quality care in accordance with professional standards and ethical guidelines. While we strive for positive outcomes, we cannot guarantee specific results from treatments as individual responses may vary. We work collaboratively with patients to develop and adjust treatment plans based on progress and feedback.

Appointments must be scheduled in advance. We require 24 hours' notice for cancellations or rescheduling to avoid a cancellation fee. Consistent attendance at scheduled sessions is important for optimal treatment outcomes. Patients are expected to follow home exercise programs and recommendations provided by their physiotherapist to maximize treatment benefits.

Payment is expected at the time of service unless alternative arrangements have been made in advance. We accept various payment methods including major credit cards, cash, and health insurance where applicable. While we may assist with insurance claims, patients are ultimately responsible for understanding their insurance coverage and for any fees not covered by insurance.

Privacy Policy

At Physical V Performance, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This privacy policy outlines how we collect, use, store, and protect your information in accordance with applicable healthcare privacy laws and regulations.

We collect personal and health information directly from you during initial consultations, assessments, and ongoing treatment. This may include contact details, medical history, current health conditions, and information about your physical condition relevant to your physiotherapy treatment. We use this information solely for the purpose of providing appropriate physiotherapy services, including assessment, diagnosis, treatment planning, and ongoing care.

Your information is stored securely in electronic and/or physical records with access restricted to authorized healthcare professionals involved in your care. We maintain appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. We retain your records for the period required by healthcare regulations and professional standards.

We may share your information with other healthcare providers involved in your care, with your consent, to ensure coordinated and comprehensive treatment. We may also disclose information when required by law or in emergency situations. We will not use or disclose your information for marketing purposes without your explicit consent.

You have the right to access your health records, request corrections to inaccurate information, and receive an accounting of disclosures of your information. If you have any questions or concerns about our privacy practices, please contact our clinic administrator.